Terms & Conditions

ORDERING AND PAYMENT

Stella Bella Wines can be ordered online, by phone, fax or mail.

Payment is accepted by credit card (Visa or Mastercard) or by direct deposit

Orders by phone- phone Stella Bella on +61 8 9757 6377 during business hours, western standard time 8am – 5pm Monday to Friday.

Please note: There is no minimum order value or quantity but freight is charged on orders of less than two cases.  For orders greater than 11 bottles and less than 24 bottles freight is charged at a subsidised rate.  Freight for 2 cases and above is free.  For current freight rates, please click here.

Orders by fax - please print off and complete this ORDER FORM. This form is an Adobe Acrobat file, to download Adobe Acrobat reader click here.

Faxes should be sent with your credit card number to Stella Bella Wines on +61 8 9757 6022.

Orders by mail - please print off and complete this order form then mail your order form with credit card number to:

Stella Bella Wines
PO Box 536
MARGARET RIVER WA 6285

SHIPPING

Delivery is free within Australia for all orders of two cases or more.  For members of Bella Vita Wine club delivery costs is free

Freight is subsidised by Stella Bella Wines but is charged in accordance with the following table

Domestic Shipping Charges   WA   All other States (Capital Cities only) - excluding TAS   All other States - Country
Up to 2 cases (i.e. 23 bottles)    $8.00  $10.00  $15.00
2 cases or more (i.e. greater than or equal to 24 bottles) Free Freight   
Bella Vita Wine Club Members Free Freight    

Freight will apply for delivery outside of Australia please contact Stella Bella Wines on +61 8 9757 6377 for rates. However we encourage you to contact our distributors in the various countries we export to.

Wines will be shipped from the winery within 3 working days from clearance of payment.

Australia Post is the carrier used within Australia. Please provide instructions for delivery if you are not home as delivery is between normal business hours, in the event that no alternative instructions for delivery is advised the wine will be carded and returned to the nearest Australia Post Office for collection.

Deliveries cannot be made on weekends or public holidays.

If your wine does not arrive within 10 working days of your order being received please email This email address is being protected from spambots. You need JavaScript enabled to view it. or call +61 8 9757 6377.


ORDERING STELLA BELLA WINES ON LINE - CLICK HERE TO ORDER ONLINE

Age Restriction:

You must be 18 years to order wine from this web site.
It is an offence to obtain liquor on behalf of a person under the age of 18 years.
By purchasing any of our wines, you warrant that you and the recipient of this order are at least 18 years of age.


Refunds & Returns:

On the rare occasions that incorrect goods are delivered Stella Bella Wines will fully refund or replace the bottles concerned, including return shipping costs, providing they are returned unopened within 1 month of delivery.

If a wine is found to be faulty we will be happy to offer a replacement or refund. Notification must be given to us within 5 working days of delivery.

All reasonable steps will be taken to ensure your wine is received in good condition. Should your wine not arrive in satisfactory condition please contact us within 5 working days. Whilst your wine will be replaced or fully refunded, Stella Bella Wines requires damaged goods to be returned within 21 working days so we can take action with the carrier.

In the event that we have run out of an item on your order, we will endeavour to contact you to arrange a replacement. Where an Item ordered is not available we may accept the order for the remaining Items ordered which are available.
However, at peak times of the year, we do reserve the right to replace out of stock items with another of equal value.

Pricing:

Prices are subject to alteration. We shall endeavour to update the website prices whenever a change takes place. We shall contact you prior to accepting the order if there has been a change in price.

All wines are offered subject to availability and remain the property of Stella Bella Wines until payment is received in full.

10% GST payable on shipments within Australia is included in the prices.

Web Site Security:

All pages on our website are hosted on 128-bit shared SSL security and whilst we make all reasonable endeavours to ensure the integrity and security of the server, we do not guarantee that the server will be free from unauthorised use or hacking.

Applicable Law:

Stella Bella Wines is an Australian company and any dispute or claims that arise from using this web site must be made and settled under Australian law.

Stella Bella Wines may vary these Terms and Conditions from time to time. Any variations will be posted on the website

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