Privacy Policy

Stella Bella Wines Pty Ltd, trading as Stella Bella, Serie Luminosa, Suckfizzle and Skuttlebutt is committed to respecting the privacy of your personal information. This Website Privacy Notice explains our policy for dealing with personal information that we collect through our website www.stellabella.com.au.

Throughout this Policy, we refer to your “personal information” which means information that identifies you as an individual or from which your identity can be reasonably ascertained. Your home address and home telephone number are examples of personal information.

We will post any changes to this Website Privacy Notice on the Websites, so we encourage you to check this Website Privacy Notice from time to time.

Information collected

The information about you which we may collect through the Websites includes: information collected when you join our on-line wine club ‘Bella Vita’, industry log in and on-line newsletter which will include personal information such as your name and contact details; the content of electronic forms you submit via the Websites, requesting us to provide services or information, or take actions, for example access to our industry log in or become a member of the wine club any messages or comments you submit to us via the Websites, eg. through an email or “Contact Us” form; information collected when you purchase merchandise or wine on-line information you provide to wines@stellabella.com.au, where you have used that website to request information or assistance with an on-line order. You may browse some information-only areas of the Websites without providing any personal information, however we may not be able to provide the full range of services through the Websites if we are not provided with the information outlined above.

In common with many commercial websites we may also collect aggregated information that tells us about visitors to the Websites but not the identity of those visitors. For example, we may collect information about the date, time and duration of visits and which pages of the Websites are most commonly accessed. This information is used to help in the administration and improvement of the Websites.

Website Cookies

HTTP cookies, sometimes known as web cookies or just cookies, are parcels of text sent by a server to a web browser and then sent back unchanged by the browser each time it accesses that server. HTTP cookies are used for authenticating, tracking, and maintaining specific information about users, such as site preferences, how far a page is scrolled and the contents of their electronic shopping carts.

Cookies are also subject to a number of misconceptions, mostly based on the erroneous notion that they are computer programs. In fact, cookies are simple pieces of data unable to perform any operation by themselves. In particular, they are neither spyware nor viruses, despite the detection of cookies from certain sites by many anti-spyware products.

Most modern browsers allow users to decide whether to accept cookies, but rejection makes some websites unusable. For example, shopping baskets implemented using cookies do not work if cookies are rejected.

The Websites do not use cookies to store any personal information.

Use and disclosure of information

By providing your contact details you subscribe to receive future special offers, promotions plus information about special events from Stella Bella Wines, and from our agents, until such time as you request us to stop. Should you wish to opt out at any time simply let us know by phone or email.  We will provide you with appropriate contact details every time we contact you.

Your details remain yours and may only be shared with our agents for the purposes of communicating Stella Bella Wines offers only.  They will NOT be sold or rented to any other companies.

We may share personal information with other Stella Bella Wines entities and with third parties including organisations with whom we have co-promotional arrangements (and any third parties used in administering those arrangements). We may also share personal information with other service providers including organisations that assist us by providing archival, auditing, consulting, mail house, delivery, technology and security services.

In addition to providing our services and information to you, we may use or disclose personal information that we collect about you:

  • for the purposes for which it was collected;
  • where you have consented to the use or disclosure;
  • to maintain our relationship with you;
  • to the extent that we are required or authorised by law to do so.

We may also use your personal information to keep you informed of our services, events, developments and other matters. If you do not wish to be contacted for those purposes, please let us know using the contact details set out below. We aim to provide you with information and invitations that we consider may be of interest or relevance to your business.

Links

The Websites may, from time to time, contain links to the websites of other organisations that may be of interest to you. Linked websites are responsible for their own privacy practices and you should check those websites for their respective privacy statements.

Security

We use a number of mechanisms to protect the security and integrity of your personal information. Unfortunately, no data transmission over the Internet can be guaranteed as completely secure. So while we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk. Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

Some sections of the Websites protect your personal information by requiring you to use a password. For your own protection, we require you to keep this confidential.

Access to information

If you are a registered user of the Online wine club ‘Bella Vita’, you can access and update the information on your profile by logging into the service using your email address and password. You can view your previous purchases and details.

If you wish to request access to any other personal information which we hold about you as a result of our information collection practices outlined in this Website Privacy Notice, please contact us using the “Contact details” set out below. Please provide as much detail as you can about the particular information you seek, in order to help us retrieve it.

Parental/Age Advisory

The site is not directed to children or individuals younger than 18. We do not knowingly collect or solicit Personal Information from anyone younger than 18. In the event that we discover that we collected Personal Information about a child or individual younger than 18, we will delete the Personal Information.

No data transmission over the Internet or electronic storage of information can be guaranteed to be 100% secure or hacker proof. While we have implemented security measures, we cannot ensure or warrant the security of any information you transmit to us or through the site.

Agreement to International Information Transfers

The site is operated in Canada and Australia. If you are located in the European Union, the United States or elsewhere outside of Australia please be aware that any information you provide to us will be transferred to Australia. By using any of the site or providing information to the Winery, you fully understand and consent to the transfer, collection, storage and processing of the information in Australia.

In addition, you fully understand and consent to the transfer, collection, storage and processing of
the information outside of Australia by the Winery to service providers located outside of Australia.

Contact details

If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, you may contact us as set out below:

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