HOW MUCH WILL DELIVERY COST?

We offer a flat rate of $10 with in Western Australia and $25 to all other states or territories. $5 flat rate delivery Australia wide for Wine Club Members. For more information please view our Delivery information by clicking the Delivery tab below.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Please allow for a minimum of 10 working days for you order to arrive. If you are in a rural area or in Queensland or Tasmania your delivery may take longer. During busy periods or within 2 weeks before the start of each season there may be delays on your order being dispatched.

CAN I CHANGE MY ORDER?

If your order is incorrect please contact us immediately. As our warehouse starts processing orders almost immediately after they are placed, so we may not be able to make any changes or cancel orders once they are placed.

WILL THERE BE DELAYS?

During busy periods or within 2 weeks before the start of each season or during severe hot weather there may be delays on your order being dispatched, we truly appreciate your patience during these times. For more information please view our Delivery information by clicking the Delivery tab below.

HOW CAN I TRACK MY ITEM?

Once you order is dispatched you will receive an Australia Post eParcel confirmation, along with tracking details for your order. Please contact Australia Post directly on 13 76 78 if you have issues with your delivery.

CAN I SHIP WINE OVERSEAS?

Of course! However, due to international duties and taxes we cannot process international order through our website. For more information please view our export information by clicking the International Orders tab below.

DO YOU OFFER RETURNS OR EXCHANGES?

We offer returns if a wine is faulty or damaged, however we cannot offer exchanges if you change your mind etc. You can find our full Return Policy on the tab above. To enquire about returning an item, please email contact us.

WHAT DO I DO IF I RECEIVED A FAULTY/INCORRECT ITEM?

Please email us ASAP with your Order Number and we will arrange a replacement or refund for you. For a faulty item, we request that you also include a photo of the fault.

HOW CAN I USE A GIFT VOUCHER/PROMO CODE?

After you have added all the items to your card, please go to PROCEED TO CHECKOUT. You will then have the option to add your promo code to your order. Please note, only one promo code can be redeemed per order

WHAT CAN I DO IF MY PROMO CODE ISN’T WORKING?

Promo codes are case sensitive so please check your caps lock and spaces. If you are still having trouble applying your promo code, please contact wines@stellabella.com.au